Frequently Asked Questions
Common questions from Australian practice nurses about the AI tools and overlays
Do I need my practice manager's approval to start?
No. The free tiers are personal accounts — sign up with your own email and try the tools on your own workflow today. If you later want a practice-wide rollout or an expense arrangement, that's the time to bring in your practice manager. We can help you make that case with real numbers from your own usage.
Are the clinical tools safe to use for documentation?
The clinical drafting tools (like MedPlan AI) produce drafts only — a qualified clinician must review and approve every care plan before it's used, and the templates are built to align with RACGP care-plan guidance. They never replace clinical judgement, and they're non-PHI by design: don't enter identifiable patient information (you'll see the reminder banner on the tools page).
Can I use my own account and expense Pro later?
Yes. Pro subscriptions are month-to-month per tool ($9.99–$19.99), so many nurses start on their own account, prove the time savings, then ask the practice to cover it. If your practice later wants consolidated billing or a team arrangement, get in touch.
Is healthcare automation RACGP compliant?
Our automation tools are designed to align with the record-keeping, privacy and care-plan expectations set out in the RACGP Standards for General Practices (5th ed.). Accreditation is independently assessed by an external surveying body, not conferred by software. Templates and documentation are reviewed as the Standards evolve, and practices remain responsible for confirming they meet their own accreditation requirements.
How do you ensure patient data privacy?
Patient data privacy is protected through industry-standard security measures, including encryption at rest and in transit, and secure authentication. Systems comply with Australian Privacy Principles and healthcare-specific regulations. Patient data is not sold or disclosed to third parties for their own use. Access is limited to authorised personnel and trusted sub-processors (such as hosting and backup providers) bound by confidentiality and privacy obligations, in line with the Australian Privacy Principles.
How long does it take to get started?
Minutes for the self-serve tools: create an account and start on the free tier — no practice sign-off needed. Broader practice-wide rollouts, including staff training and customisation, are scoped during a consultation.
Will the tools take long to learn?
No — they're designed to be intuitive, and most nurses are confident with the core features within a few hours. Training materials, video tutorials and live support are provided during onboarding.
What does it cost?
The ready-made tools are self-serve: every one has a free tier, and Pro is $9.99–$19.99/month per tool, month-to-month with no lock-in. Bespoke practice-wide builds are quoted separately — you can start free and decide later.
Is there a contract or minimum commitment?
Most solutions operate month-to-month with no long-term contracts, because we believe in earning your business through results rather than lock-in. Enterprise solutions may carry different terms based on implementation requirements.
Do your tools integrate with my Practice Management System?
PMS integration is currently in our development pipeline. We are working to enable seamless integration with major Australian PMS platforms including Best Practice, Medical Director, and Zedmed, as well as HotDoc and other healthcare tools. Contact us to discuss your specific integration needs and timeline.
What happens if the system goes down?
Your practice keeps running. Systems are hosted on reliable cloud infrastructure with redundancy and regular data backups. In the unlikely event of downtime, you can continue with manual processes and sync data once systems are restored.
What kind of time savings can I expect?
It depends on your workflow and which tools you adopt. Use our ROI Calculator to estimate the time and cost savings for your own shift, or contact us to work through it together.
Can I try before I buy?
Yes — every ready-made tool has a free tier, so you can try it on your own shift before paying anything. When it's proven, that's the moment to bring it to your team and expense Pro if your practice supports it.
Still Have Questions?
Ask the Registered Nurse who designs and builds these tools — happy to answer anything, no obligation.