Frequently Asked Questions
Find answers to common questions about healthcare automation for GP clinics
Is healthcare automation RACGP compliant?
Our automation tools are designed to align with the record-keeping, privacy and care-plan expectations set out in the RACGP Standards for General Practices (5th ed.). Accreditation is independently assessed by an external surveying body, not conferred by software. Templates and documentation are reviewed as the Standards evolve, and practices remain responsible for confirming they meet their own accreditation requirements.
How do you ensure patient data privacy?
Patient data privacy is protected through industry-standard security measures, including encryption at rest and in transit, secure authentication, and regular security audits. Systems comply with Australian Privacy Principles and healthcare-specific regulations. Patient data is not sold or disclosed to third parties for their own use. Access is limited to authorised personnel and trusted sub-processors (such as hosting and backup providers) bound by confidentiality and privacy obligations, in line with the Australian Privacy Principles.
How long does it take to implement automation?
Most GP clinics are up and running quickly. Simple automations like appointment reminders go live first, while broader solutions such as smart care plans include staff training and customisation. Full support is provided throughout, and many practices report freeing up staff time for direct patient care once automation is in place.
Will my staff need extensive training?
No, our tools are designed to be intuitive, so most staff become proficient with core features within a few hours. Training materials, video tutorials and live support are provided during onboarding.
What is the pricing for automation solutions?
Pricing is tailored to practice size and the solutions required. Most practices start with a single tool and add more over time. Contact us for a customised quote based on your needs.
Is there a contract or minimum commitment?
Most solutions operate month-to-month with no long-term contracts, because we believe in earning your business through results rather than lock-in. Enterprise solutions may carry different terms based on implementation requirements.
Do your tools integrate with my Practice Management System?
PMS integration is currently in our development pipeline. We are working to enable seamless integration with major Australian PMS platforms including Best Practice, Medical Director, and Zedmed, as well as HotDoc and other healthcare tools. Contact us to discuss your specific integration needs and timeline.
What happens if the system goes down?
Your practice keeps running. Systems are hosted on reliable cloud infrastructure with redundancy and regular data backups. In the unlikely event of downtime, you can continue with manual processes and sync data once systems are restored.
What kind of ROI can I expect?
ROI depends on your practice size and which tools you adopt. Use our ROI Calculator to estimate the time and cost savings relevant to your clinic, or contact us to work through it together.
Can I try before I buy?
Yes, we offer free trials for most of our automation tools, so you can experience the benefits firsthand before committing. Contact us to set up a trial tailored to your practice's needs.
Still Have Questions?
Our team is happy to answer any questions you have about healthcare automation for your practice.