Frequently Asked Questions

Find answers to common questions about healthcare automation for GP clinics

Is healthcare automation RACGP compliant?

Yes, our healthcare automation tools are designed with RACGP compliance in mind. All our care plan templates meet RACGP guidelines, and our documentation systems align with college standards for record keeping and patient privacy. We regularly update our systems to reflect any changes in RACGP requirements.

How do you ensure patient data privacy?

We implement industry-standard security measures including encryption at rest and in transit, secure authentication, and regular security audits. Our systems comply with Australian Privacy Principles and healthcare-specific regulations. We never share patient data with third parties.

How long does it take to implement automation?

Implementation timelines vary based on the solutions chosen. Simple automations like appointment reminders can be set up within a week. More comprehensive solutions like AI care plans typically take 2-4 weeks including staff training. We provide full support throughout the implementation process.

Will my staff need extensive training?

Our tools are designed to be intuitive and user-friendly. Most staff can become proficient with basic features within a few hours. We provide comprehensive training materials, video tutorials, and live support during the onboarding period.

What is the pricing for automation solutions?

Our pricing varies based on practice size and solutions required. Most practices start with individual tools from $50-200/month. We offer bundled packages for comprehensive automation, with typical ROI achieved within 1-3 months. Contact us for a customized quote based on your specific needs.

Is there a contract or minimum commitment?

Most of our solutions operate on a month-to-month basis with no long-term contracts. We believe in earning your business through results, not lock-in contracts. Enterprise solutions may have different terms based on implementation requirements.

Do your tools integrate with my Practice Management System?

Yes, we integrate with major Australian PMS platforms including Best Practice, Medical Director, and Zedmed. We also support integration with HotDoc and other popular healthcare tools. Custom integrations may be available for other systems.

What happens if the system goes down?

Our systems are hosted on reliable cloud infrastructure with 99.9% uptime guarantees. We have redundancy measures in place, and your data is regularly backed up. In the unlikely event of downtime, you can continue with manual processes and sync data once systems are restored.

What kind of ROI can I expect?

Most clinics see ROI within 1-3 months. Typical results include 5-10 hours saved per week per GP, 40% reduction in no-shows, 60% reduction in administrative errors, and increased patient throughput. Use our ROI Calculator to estimate your specific savings.

Can I try before I buy?

Yes! We offer free trials for most of our automation tools. This allows you to see the benefits firsthand before making a commitment. Contact us to set up a trial tailored to your practice's needs.

Still Have Questions?

Our team is happy to answer any questions you have about healthcare automation for your practice.